There are a large number of benefits to crate train your dog. We do our best to introduce the concept of the crate to our puppies while they are with us. However they are not considered  crate trained yet when they are ready to go into their new homes.
Please have a look at the documentation on this subject (Crate training & How to crate train your puppy) provided in your puppy pack. We are also glad to offer advice and suggestions to help in the process.
Most new owners find that the puppy adjusts easily to the crate in the new home in just a couple of days. Puppies should be crated when unsupervised and should also sleep in their crates.